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Management Committee Membership

The Management Committee has the legal responsibility for the organisation, leading and controlling it, making all strategic decisions whilst at the same time remaining appropriately accountable to its membership, to tenants and residents, and to external stakeholders.

The Management Committee is broadly representative of the population living in the TMO area of benefit. All members have the option to stand for appointment to the Management Committee and should notify the Secretary in advance of the AGM that they wish to stand.

Every Management Committee member signs up to their obligations when they join and are offered training on their duties and responsibilities including:

  • acting in accordance with the Rules and other governing documentation
  • declaring and avoiding conflicts of interest
  • preparing for meetings
  • respecting majority decision making and collective responsibility
  • acting in the best interests of the TMO
  • keeping confidential all personal data and the affairs of the company (where this is deemed necessary).


Ackroydon East TMO will communicate with residents and members as follows:

  • in the initial sign up and induction of new members
  • through the resident handbook
  • through periodic newsletters
  • through other information sent out
  • through letters and information sent from staff members
  • through notice boards

Consultation and service review

We review all of our activities on a periodic basis. We will routinely seek to involve our members in these reviews – particularly in areas that members might be interested in, such as:

  • our resident involvement approach
  • customer care and the interface between members, the Management Committee, staff and contractors
  • our repairs service
  • our tenancy management approach
  • anti-social behaviour
  • our complaints systems

The ways we will involve members in service reviews might include:

  • informal word of mouth discussions
  • including consultation articles in our newsletter, in specific one-off bulletins, on notice boards, and / or sent out by e-mail
  • carrying out general or targeted questionnaires in relation to service reviews
  • through holding specific and informal meetings about particular subject matter


Please also see our Complaints Procedure Complaints